About

Desires of our clients are priority for us, therefore we are always ready to find the best for you.
Our company is trying to find new ideas every day to make our production more and more special. flaxroom production has become highly valued worldwide, therefore our client list is growing rapidly each year.From the very first beginning all production is made with wisdom, love and spirit.

Partners

We are open to fulfill different kind of individual requests and always are seeking for new business partners.

Business customers and individual orders

We provide individual solutions for business customers such as hotels, wedding planners and other. To get more information please contact us info@flaxroom.com.

Shop owners

We provide great production for shop owners that is unique and one of the kind. To receive information about collaboration and bulk discounts, please contact us info@flaxroom.com.

Local representatives and business partners

To expand our business internationally we seek for local business representatives. The responsibilities will include service and development of local on-line store, seeking and maintaining relationships with new private and business customers, participation in local trade shows and events. We will provide our total support and fair revenue share. Or even exclusive distribution right if certain sales volume is achieved. If You are willing to put in time and effort to create lasting local business, please contact us info@flaxroom.com.

Other

If You participate in local trade shows, Christmas markets or seek for other kind of collaboration, we are more than willing to talk it over.

Terms

Please read terms and conditions

Payment policy

After the confirming an order to your e- mail address will be sent an invoice, which is recommended to pay within 2 working days. We offer payments through internet banks, as well as the possibility to pay with one of the world’s most popular and safest electronic payment system PayPal. For more information on PayPal, you can search here: www.paypal.com. There are also acceptable payments.

Delivery

If goods are in stock we will deliver to you within 14 working days. If they are out of stock, we will notify you of the expected delay. Deliveries are made during working hours.
Please let us know if you have a deadline for delivery and we will strive to meet it.
In very rare circumstances we may need to contact you by email regarding the cost of shipping your order – costs may alter due to an increase / decrease in fuel surcharges, or change in tariff due to volumetric weight.

Returns

If for any reason you are unsatisfied with our products you can return them for an exchange or full refund. Goods must be returned within 14 working days from invoice date. All items must be returned un-used condition with proof of purchase.
The customer is responsible for postage cost of returned goods. We suggest that you use special delivery or obtain a certificate of posting as the goods are your responsibility until they arrive at our address.

Cancellation

If you would like to cancel your order before it has been dispatched you may do so quoting your name.
If the goods have already been dispatched, please see “Returns”.

Color reproduction

Linen (flax) is a natural fibre and not always uniform in texture and color. While every effort is taken to ensure the color reproduction of our catalog and website is as accurate as possible, we cannot guarantee a 100% color match.